FAQs
Frequently Asked Questions
At DO-Flowers, we want your experience to be as seamless and enjoyable as possible. This page brings together answers to the questions we are most often asked about our flowers, services, delivery, and policies. Whether you are ordering a bouquet, planning a wedding, or considering a corporate collaboration, here you’ll find clear information to guide you. If your question isn’t covered below, please don’t hesitate to Contact Us — our team is always happy to help.
DO-Flowers is a luxury floral design house founded in Belgium and recognized internationally. We blend European artistry with global inspiration, creating arrangements that are more than flowers — they are experiences.
We deliver within Brussels and surrounding areas. For clients in Dubai, our affiliate partner Al Jowder Flowers handles deliveries with the same standard of care and quality.
Yes, same-day delivery is available for orders placed before our daily cut-off time. Orders received after this time will be delivered the next day.
Absolutely. You can choose a preferred delivery date during checkout. We recommend booking early for weddings, events, or special occasions to secure your date.
If the recipient is unavailable, our driver will attempt redelivery or arrange collection. In some cases, we may leave the flowers with a neighbor or concierge, with your approval.
Yes. All our flowers are hand-selected from the best growers and arranged fresh on the day of delivery. We also provide simple Flower Care tips to help extend the life of your arrangement.
Yes. From personal bouquets to large-scale event installations, we offer bespoke floral design services. Contact us to discuss your vision.
Yes. We specialize in haute couture wedding florals, hotel installations, and corporate events. Please visit our Weddings or Corporate & Hospitality pages for more details.
We accept major credit cards, bank transfers, and secure online payments. Specific details will be shown at checkout.
Due to the perishable nature of flowers, we cannot accept returns once delivered. However, if your order arrives damaged or not as expected, contact us within 24 hours with photos, and we’ll arrange a replacement or credit.
Yes. DO-Flowers regularly takes part in international floral exhibitions and collaborates with luxury brands, hotels, and institutions.
You can reach us via: 📞 Phone (French): +32 (0)472 82 09 57 ✉️ Email: info@do-flowers.com Or through our Contact Page.